Terms of Service

Effective Date: 04/06/2025

Welcome to Collision Concierge of MD. These Terms of Service (“Terms”) govern your access to and use of our website https://collisionconciergeofmd.com and any services provided by Collision Concierge of MD. By accessing or using our site and services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services Offered

We provide collision repair, auto body services, insurance coordination, concierge pickup/drop-off, and related vehicle support. All services are subject to availability and acceptance of your request.

2. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information during booking or inquiries

• Do not use the website for any unlawful or harmful purposes

• Not interfere with the site’s performance or security features

• Respect all intellectual property rights associated with our content

3. Appointments and Estimates

• Appointment times are scheduled on a best-effort basis.

• Any estimates provided (online or in-person) are subject to change based on actual inspection.

• You are responsible for bringing your vehicle in or arranging pick-up as agreed.

4. Insurance and Authorizations

If your repair is being processed via insurance:

• You authorize us to speak with your insurance provider regarding the claim.

• You are responsible for any deductible or denied charges not covered by insurance.

• A signed work authorization may be required before work begins.

5. Payments

• Payments must be made in full upon vehicle delivery, unless otherwise agreed.

• Accepted payment methods include cash, credit/debit card, or insurance check.

• Late payment may result in storage fees.

6. Disclaimers

• We strive to provide high-quality repairs, but we cannot guarantee exact color matches for paint work.

• All timelines provided are estimates and subject to change based on parts availability and workload.

7. Limitation of Liability

To the maximum extent permitted by law, Collision Concierge of MD shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services or website.

8. Intellectual Property

All content on this site (logos, images, text) is the property of Collision Concierge of MD and may not be used without written permission.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the site or services indicates your acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law principles.

11. Contact Us

If you have any questions about these Terms, please contact:

Collision Concierge of MD
16908 York Road, Maryland, USA
info@collisionconciergeofmd.com
443-785-6263